Terms And Conditions
Payment in full must be received no later than 90 days / 60 days (as per travel period outlined below) prior to embarkation. Final itineraries and trip documentation will not be released until full payment has been received. We accept payment by credit card and EFT.
Bank Transfers
Remarkable East Pty Ltd
BSB: 083 004
Account: 87072 8302
Please include your full name as the reference and inform us by email that you have made a payment.
Credit Card
We will email you a link to make a credit card payment online via our secure payments page. Alternatively please call us on 1300 889 513 and we will process the payment over the phone.
Payment of the balance by credit card attracts a surcharge of 1.8% for Visa, Mastercard and Amex.
Remarkable East - General Booking Terms and Conditions
1. To make a booking please complete and sign the Booking Form https://app.hellosign.com/s/9UrcKW7D (which incorporates these Terms and Conditions) online or print and return it, together with the non-refundable deposit (as set out under 1.1), to Remarkable East, PO Box 255 Carlton South VIC 3053 (ACN 123 715 622).
1.1 The non-refundable deposit payable at the time of booking is $750AUD/person. If your booking occurs less than 60 days prior to the commencement of the tour/travel arrangements full payment is required at the time of booking.
2. To cancel your booking, you must do so in writing to Remarkable East. If you cancel your booking, you will be liable to Remarkable East as follows:
2.1.1 For all tours/travel arrangements: If cancellation occurs 60 days or more before the commencing date of the tour, your liability will be the deposited amount plus any non refundable flights booked for you.
2.1.2 If cancellation occurs 30 days or more and less than 60 days prior to the commencing date of the tour, your liability will be 50% of the tour/ travel arrangement fee plus any non-refundable flights booked for you.
2.1.3 If cancellation occurs less than 30 days prior to the commencing date of the tour/travel arrangements, your liability will be the full amount of the tour/travel arrangement fee plus any non-refundable flights booked for you.
3. Remarkable East suggests that when you make your booking, you obtain a comprehensive travel insurance policy, which covers, but is not limited to, claims arising out of loss through the cancellation of bookings, loss of baggage or personal goods, medical expenses, travel and other costs arising out of the death or illness of a close relative, costs arising out of cancellation of transport services.
4. Any decision made by you to cancel a tour/travel arrangements in contravention of the decision or advice of Remarkable East or their agents leaves you, pursuant with the conditions for a refund (Condition 2), liable for the full tour/travel arrangement.
5. No refund will be made if you cancel any of the tour/travel arrangement services (including, by way of example, meals, accommodation, day trips).
6. If you request changes be made to a confirmed tour/travel arrangement, Remarkable East may, at their discretion, impose additional fees.
7. Additional costs such as hotel accommodation, fare increases, ticket re-issue fees and/or additional transport requirements arising from cancelled, delayed or re-scheduled flights, trains or any other transport will be borne by you.
Remarkable East is a business name registered in Victoria, Australia in March, 2007.
1300 889 513